We’re serious about providing excellent service. If you’re unhappy about something, we’ll try to resolve the issue. We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
Please send an email to email@example.com and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.
When we receive your complaint, we will:
acknowledge your complaint within 2 working days
gather and evaluate information about your complaint
respond to you within 7 working days.
If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.
FSCL’s service does not cost you anything and they will help resolve the complaint.
You can contact FSCL:
by calling 0800 347 257
by emailing firstname.lastname@example.org
through FSCL’s website: www.fscl.org.nz
writing to: FSCL
PO Box 5967